FAQ

Eligibility criteria

Am I eligible?
Is there any way to subscribe if I’m under 20 years old?
What can I do if I don’t have a Quebec driver’s licence?
If I have an international driver’s licence, am I exempt from having to obtain a Quebec licence?
Is it possible to join Communauto with only a probationary licence?

Subscription follow-ups

What happens if I don’t change my temporary password to a permanent one within the required 5 days?

Subscription and rates

Is it necessary to have a credit card in order to use your services?
Do I have to pay the $500 membership fee to subscribe?
How can I figure out which plan is right for me?
Can I pay my bill online?
How often am I billed?

Authorized drivers

Will my partner be allowed to drive the vehicle?
Can someone else drive the vehicle instead of me?
Can I lend a vehicle?

Insurance

Is it necessary to have personal car insurance in order to use Communauto’s vehicles?
What is the deductible in case of an accident?
What does Communauto’s insurance policy cover?
What should I do in case of an accident?

Vehicle types and available equipment

What makes and models are available at Communauto?
Can we smoke in the vehicles?
Are your vehicles equipped with winter tires?
Do your cars have automatic or standard transmission?
Do you provide accessories such as baby car seats, bike racks, snow brushes, etc?

How it works / Using a vehicle

How do I access a vehicle and disarm the anti-theft device?
Who fuels the car?
How can I get an expense reimbursed?
What should I do if I have a flat tire during my trip?
What do I need to know about using a vehicle in winter?

Specific questions regarding the use of “Communauto vehicles available WITH reservation”

To reserve a car

Access the cars

Driving

Ending your trip

Specific questions for Auto-mobile vehicles available WITHOUT reservation

Access the cars

Driving

Parking

Ending your trip

Billing and credits

Snowstorm

Electric vehicles

How do 100% electric vehicles work?
What is the range on electric vehicles?
Who charges the electric vehicles?
What do I do if the electric vehicle’s battery runs out during my trip?
At the end of my trip, can I release an Auto-mobile vehicle at a Communauto station equipped with a charging pod?

Violations and tolls

What should I do if I get a ticket during my trip?
What happens if the vehicle I had parked is towed?
Can I drive on an electronic toll bridge with a Communauto vehicle?