F · A · Q

 Questions / Answers

ADMISSION REQUIREMENTS
Age and licence: what is the minimum age required to subscribe and what type of licence is needed?

Foreign licence: I have a foreign driver’s licence. Do I have to exchange it for a Quebec license to be allowed to subscribe?

International driver’s licence: Does it exempt me from having to obtain a Quebec driver's licence?

Probationary licence: Is it possible to join Communauto with only a probationary licence?

Accidents and demerit points: What is the maximum permitted?

spacebouton Credit report: I have no credit history or my credit rating is not perfect. Can I still join Communauto?

Credit card: Is it necessary to have one in order to use your services?

Insurance: Is it necessary to have personal automobile insurance in order to use Communauto’s vehicles?

SUBSCRIPTION AND RATES
Couples (partners): If only one of us is a subscriber, is the other allowed to drive the vehicle?
 
LOGISTICS

Switching parking stations: Is it possible to take a vehicle from one parking station and drop it off at another?

Return: Must I always indicate the time at which I will return the car when I make my reservation?
Availability: Will there always be vehicles available when I decide to make a reservation?

Reserving in advance: How long in advance should I make a reservation to be sure that there will be a vehicle available?

Cancelling: Are there penalties for cancelling?

Billing : Can I pay my bill online?
Anti-theft device : how does it work?
CHARACTERISTICS
Makes and models: What makes and models are available at Communauto?

Smoking: Do you have non-smoking vehicles?

Winter tires: Are your vehicles equipped with winter tires?
Transmission: Do your cars have automatic or standard transmission?
Ratio: On average, how many users are there for each vehicle?


ADMISSION REQUIREMENTS

 
 

Q


Age and licence: what is the minimum age required to subscribe and what type of licence is needed?

To be eligible for an individual subscription, you must be at least 21 years old and hold a valid Quebec driver's licence, minimum class 5. That being said, since May 1st, 2007, "children" under the age of 21 who hold a valid driver's licence can also subscribe to the service as part of a family membership, as long as they reside at the same address as the parent.

The deductible, in case of at-fault accidents, for children 20 years old or younger is $500, regardless of the deductible to which the parent has subscribed.

This option will be under review and will be modified if the accident rate among our younger drivers is too high.

 
 

Q


Foreign licence: I have a foreign driver’s licence. Do I have to exchange it for a Quebec licence to be allowed to subscribe?
The answer to that question depends on which of the following applies to you:
–  you are a new resident of Quebec
–  you are a tourist or a visitor to Quebec
–  you are a foreign student, cooperant or trainee
–  you are a temporary worker

Whichever your situation, you must be able to provide a billing address in Canada for us to approve your subscription application.

 
 

Q


International driver’s licence: Does it exempt me from having to obtain a Quebec licence?
The
international driver’s licence is the translation in various languages of the classes of a driver’s license, detailing the vehicles that the holder is authorized to drive. To be valid, this license must be accompanied by a valid driver’s license and be issued by the same jurisdiction (country) as the original driver’s license. This international driver’s license is primarily used during a police check. In Quebec, the international driver’s license is not issued by the SAAQ.

 
 

Q


Probationary licence: Is it possible to join Communauto with only a probationary licence?
If you are at least 21 and have a licence to drive unaccompanied, you are eligible. A probationary licence, however, is not sufficient to rent a vehicle from one of Communauto's rental partners.

 
 

Q


Accidents and demerit points: What is the maximum permitted?

DRIVING RECORD (SAAQ): Your driving record must have no mention of impaired driving in the two years preceding your subscription request. Your request will be automatically denied if it contains more than one such infraction. Also, your driving record must not have a total of more than 5 
demerit points (they remain in your file for two years following the date you were found guilty or paid the fine). According to the SAAQ, an acceptable file has 0 to 3 demerit points. More than 90% of Quebec’s drivers are in this category.

INSURANCE CLAIMS RECORD (FICHIER CENTRAL DES SINISTRES AUTOMOBILES):
• more than 72 months (6 years) of driving experience: You cannot have been implicated in more than 3 accidents which involved damages greater than $1000. As for accidents where you were at fault, the maximum allowed is 2 (this information remains in your file for 6 years).


• less than 72 months of driving experience
: Other
criteria apply if your driving experience is less than 72 months.

• probationary licence: Other
criteria apply if you have a probationary licence.

To learn how to obtain your files, see the section on
How to join.

 
 

Q


Credit report: I have no credit history in Canada or my credit rating is not perfect. Can I still join Communauto?
Yes. If your credit report does not meet our eligibility criteria (which demands a history of at least 365 days) or if you have no credit history in Canada, you will be able to join our service if you find a surety, i.e. someone whose credit report meets our requirements and who is willing to endorse you for at least your first year as a Communauto subscriber. To find out more about the terms of this agreement, see the Surety Bond.

 
 

Q


Credit card: Is it necessary to have one in order to use your services?
Communauto does not accept credit card payments. So the fact that you do not have one is not a problem for us. A credit rating check must however be made before you can subscribe.


 
 

Q


Insurance: Is it necessary to have personal automobile insurance in order to use Communauto’s vehicles?
No. When you use one of our cars you are automatically covered by Communauto’s insurance; it is included in our rates. In the case of an accident, your liability is limited to the deductible you select upon signing the Contract, i.e. $0, $250 or $500 per accident. Usually, no deductible is billed if you are not at fault for the accident.


 
 

SUBSCRIPTION AND RATES

 
 

Q


Couples (partners): If only one of us is a subscriber, is the other allowed to drive the vehicle?

If only one of you is a Communauto subscriber, the other may only drive the vehicle when the actual subscriber is present. If you both wish to have the same access privileges, the “
Family membership” might be the best option for you.

 
 

LOGISTICS

 

Q


Switching parking stations: Is it possible to take a vehicle from one parking station and drop it off at another?
Unfortunately, that is not possible. You must always return the vehicle to its departure point and pay for the entire time it is away from the station. Any other arrangement would involve greater costs (such as the need to arrange for additional parking spaces at various places for the “visiting” vehicles, to constantly redistribute the cars throughout the network, etc.), and Communauto concluded that it would not be in the best interest of its members to raise prices in order to make this possible. For travelling to another city, you always have the option of taking the train or bus to get there, for example, and using one of Communauto’s vehicles while you are there. Communauto has parking spaces very close to bus and train terminals.


 

Q


Must I always indicate the time at which I will return the car when I make my reservation?
The period you wish to reserve must be clearly indicated. However, our price schedule gives you a lot of latitude in this matter. For example, in the case of a local trip (a journey of a few kilometres) the cost is the same whether you reserve the car for 10 or 24 hours. As our regular rate varies between $1.70 and $2.70 an hour for these trips, it is generally possible, for a few more dollars, to add some extra time just in case.

If you rent a car at the
Long-distance rate, you can reserve by the day and cancel, if necessary, any days that are no longer needed (if you call the day before or before 9 a.m. on the day you want to cancel).

Also, if you choose Package A when you join, you can take advantage of greater freedom thanks to the Workweek rate.

 

Q


Availability: Will there always be vehicles available when I decide to make a reservation?
Our success rate with reservations varies between 96 and 99% depending on the time of year. But it is possible that no vehicles will be available if you reserve at the last minute.

However, when you call at the last minute, the most frequent problem is not so much the complete absence of vehicles, but the lack of cars in nearby stations. So reserving well in advance (when possible) is the surest way for you to simplify your trip (and save on bus and metro tickets).


 

Q


Reserving in advance: How long in advance should I make a reservation to be sure that there will be a vehicle available?
There is no precise interval that can guarantee availability. That said, for weekend trips (or trips lasting several days) it is always advisable to reserve several days in advance, even a week or more, particularly for long weekends in the summertime. This does not mean that you will not get a vehicle if you reserve at the last minute, but by planning ahead, you minimize the risk of ending up with a reservation that can not be completed, which represents 1% to 4% of attempted reservations.


 

Q


Cancelling: Are there penalties for cancelling?

There is nothing to pay if you cancel at least two hours before the start of your reservation. See our
Rules & Regulations (in PDF format) for further details.

 

Q


Billing : Can I pay my bill online?
Absolutely, as long as your bank is one of the participating financial institutions.

The reference number that should be used is the Account Number that appears in the top left corner of the invoice, which is the same as your Membership Number if you are registered as an individual subscriber (not to be confused with your invoice number). You should allow 3 business days for your payment to reach us.

To find out how to add Communauto to your account in order to pay your bill online, visit this Desjardins page as an example.
 

Q


Anti-theft device : how does it work?
Some of our vehicles are equipped with an anti-theft device. To disable it, use the grey RFID key attached with the car keys or an OPUS card. See instructions
 


CHARACTERISTICS

 

Q


Makes and models: What makes and models are available at Communauto?
Our fleet is mostly composed of Toyotas Yaris. Toyotas Echo, Toyotas Matrix, Toyotas Prius C, Nissan Versa as well as the 100% electric Nissan LEAF and Ford Focus are also at your disposal.

If you want a different model, you can obtain one through our agreements with certain rental companies, namely Discount, Via Route, Enterprise and Budget. Communauto subscribers may take advantage of preferential rates with these companies (see Network reservation rates ).


 

Q


Smoking: Do you have non-smoking vehicles?
It is forbidden to smoke
in our vehicles.

 

Q


Winter tires: Are your vehicles equipped with winter tires?
All of our vehicles have winter tires from November to April and all-season tires the rest of the year.

 

Q


Transmission: Do your cars have automatic or standard transmission?
All of our vehicles are equipped with an automatic transmission.

 

Q


Ratio: On average, how many users are there for each vehicle?
The ratio varies according to the month of year. In winter it can rise to 20 users per vehicle, and that ratio drops to about 15 in summer. Communauto always tries, as much as possible, to adjust supply to demand.